Return policy
You have 14 days from the date your order is shipped to request the return. Please note that once you have made the return request online, you have a maximum of 14 days for us to physically receive the shipment. After this period, the return may not be accepted. Please note that return costs are the responsibility of the customer. Please also note that our central warehouse is located in France.
To make a return, please download the returns form here .
The form must be completed and inserted in the package for the return and refund to be accepted.
We inform you that items returned in inappropriate condition, dirty, worn or without a hygiene and/or sales label will not be refunded.
You can make the return, entirely at your own expense, using a courier of your choice (home delivery with tracking). You will be fully responsible for the return and any missed or late delivery.
You can send your return using the original packaging, as long as it is still intact and shows no signs of handling and/or wear. Otherwise, you can choose another packaging to send your return, making sure that it is also in good condition, well closed and can withstand shipping. Please note that you are responsible for return packaging. Any item returned damaged due to inadequate packaging, such as a shoe box or trash bag, will not be refunded.
Once your package has arrived in our warehouse and after you have approved the return, you will be credited for the value of the item(s) you returned to us. Returns are processed within 10 business days of receipt.