Return policy
This return policy sets out the conditions applicable to returns of products purchased on our website www.saltyfever.com . Our goal is to ensure customer satisfaction and we are committed to handling each return request seriously, transparently and fairly.
All returns must be notified in advance by email to hello@saltyfever.com . The customer must provide their first and last name, order number, and the reason for the return (exchange, withdrawal, defective product, etc.). No returns will be accepted without this contact and without the return slip provided by Salty Fever. This slip is mandatory and is a condition of acceptance of the package.
The customer has 14 calendar days from receipt of the order to request a return. Returns must be shipped from the original country of delivery. Return shipping costs are the customer's responsibility, unless otherwise indicated by customer service. Any customs duties or taxes associated with a return from a country outside the European Union are also the customer's responsibility.
Returned products must be:
new, unworn, unwashed, odorless, no pet hair or fur.
They must have their original labels intact, be carefully folded as upon receipt and must be returned in their original polybag.
Any return made without its original polybag will be refused. Any returned item that does not meet these conditions (damaged, worn, soiled, washed, without a tag, etc.) will not be refunded or exchanged.
In case of exchange, the customer must specify the desired size in their email. The exchanged product will be sent to the original delivery address, with the same carrier as the one selected when ordering. In case of an accepted return, a 20% processing fee will be applied to the price of the returned item to cover the repair, cleaning, and repackaging of the product. The initial delivery fees as well as the options chosen when ordering (gift wrapping, insurance, etc.) are not refundable. In case of partial return of an order that benefited from free delivery, the shipping fees will be deducted from the refunded amount. The refund will be made via the original payment method after receipt and inspection of the package. In case of non-compliant return, the customer may recover their product at their own expense. After a period of 14 days without recovery, the item will be considered abandoned.
If a product has a manufacturing defect, the customer must contact our customer service before returning it, attaching photos of the defect and the order number. Customer service will then indicate the procedure to follow and send a suitable return slip.
Certain products are not eligible for the right of withdrawal. This applies to personalized products or products made to customer specifications, sealed products opened after receipt for reasons of hygiene or health protection, products inseparably mixed with other items, as well as digital content or services whose execution or downloading has begun at the express request of the customer.
For any requests or questions regarding a return, customer service can be reached at the following address: hello@saltyfever.com . No returns will be accepted without prior contact.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- sealed products that the customer has unsealed after receipt, when the return of these products is inappropriate, for reasons of health protection and hygiene;
- products containing sealed audio or video recordings or computer software or other digital items, if the product is unsealed after delivery;
- products manufactured according to customer specifications or clearly personalized;
- products inseparably mixed with other items after delivery;
- services or digital content once the customer has started downloading them, as they then expressly waive their right of withdrawal.
We reserve the right to refuse any return that does not meet these conditions. If you have any questions, our customer service team remains at your disposal.
