Return policy
This return policy (hereinafter the "Policy") defines the conditions for returning products purchased on the website www.saltyfever.com (hereinafter the "Site"). Our goal is to ensure the satisfaction of our customers. In case of dissatisfaction, we invite you to contact our customer service. Please refer to the General Conditions of Sale (GCS) for more details. This return policy aims to establish the conditions under which a customer can return a product purchased on our site, in the interests of transparency and satisfaction. We are committed to treating each request seriously and fairly. All returns must be reported to our customer service before shipping to: hello@saltyfever.com and include the name, first name, order number and reason (exchanges, etc.). Without this information, the return may be refused.
The customer has 14 calendar days from receipt of the product to make a return. In order to ensure efficient processing, it is essential that the return package contains a note mentioning the name, first name, order number, billing address and reason for return (exchange, withdrawal, etc.). For an exchange, the customer must specify the desired size. The return must be made from the country of origin of the order, and the related costs remain the exclusive responsibility of the customer. In addition, any tax or customs duty incurred by a return outside the European Union will be the responsibility of the customer.
Return costs are the responsibility of the customer.
Items must be returned to their original country of delivery.
Saltyfever assumes no responsibility for any loss, damage or delay of returned packages.
In case of refund, a handling fee of 20% of the price of the item will be applied to cover the restoration of the product. (Processing the return, restoring the graphic, cleaning the sweater, etc.)
The sweater must be returned carefully folded, in the same manner as received, in order to preserve the integrity of the graphic.
Promotional or free items cannot be returned or exchanged.
In the event of a partial return of an order benefiting from free delivery, the shipping costs will be deducted from the refund.
Products must be new, unworn, unwashed, (odorless, NO ANIMAL HAIR and no hair) with their original labels.
Any item returned damaged, worn, soiled, washed, giving off a strong odor or without its labels will not be refunded or exchanged.
If a product has a factory defect, the customer must contact customer service with photos and references before returning it.
Once the return is received and verified, the customer will receive an email confirming its acceptance or rejection.
Refunds exclude shipping costs and selected options (gift wrapping, insurance, etc.).
The refund will be made according to the original payment method.
In the event of a non-compliant return, the customer may choose to recover their product at their own expense. (If the customer does not recover their product within 14 days, it will be considered abandoned.)
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- sealed products that the customer has unsealed after receipt, when the return of these products is inappropriate, for reasons of health protection and hygiene;
- products containing sealed audio or video recordings or computer software or other digital items, if the product is unsealed after delivery;
- products manufactured according to customer specifications or clearly personalized;
- products inseparably mixed with other items after delivery;
- services or digital content once the customer has started downloading them, as they then expressly waive their right of withdrawal.
Please include in your package a note indicating: your name, first name, billing address, order number, as well as the reason for the return (exchange, withdrawal, etc.). In case of exchange, specify the desired size. Note that the exchanged product will be shipped to the address of your initial order, using the same carrier as the one selected during the purchase.
We reserve the right to refuse a return that does not comply with these conditions. For any questions, our customer service remains at your disposal.
